TERMS & CONDITIONS
Please take the time to read through our T&C's
Terms & Conditions
You probably like reading T&C’s as much as we like writing them but they are here to protect us both so if you could spare a couple of minutes then it would be sincerely appreciated. If you’d like any further clarification on anything you’ve read then do get in touch on 07738703450
All bookings are subject to the availability. Our best advice is to book as far in advance as possible if you are considering hiring us.
We may charge and additional fee if your date falls on a bank or public holidays. We will discuss this with you at the time of your booking.
Your booking will only be secured once your deposit is paid and cleared
For your safety, please inform us in advance of the booking if you have any dietary requirements, are pregnant, have diabetes, epilepsy or an allergy to something, or if you think there is something else that the chef should be aware of.
You will be responsible for letting us know about allergies and intolerances at the time of booking. We cannot stress enough how important this is. If there is a nut allergy it is now company policy not to serve nuts in any form at the event. For Coeliac and Lactose intolerant guests please rest assured that your meals will be prepared separately to avoid cross contamination
Costs quoted at the time of your initial enquiry may differ in the period before any booking is actually made. We will keep you advised of any changes in price before bookings are made Costs are presented on a per head basis. The costs include ingredients, prep time, fixed costs, time at venue and 1 FOH. We make every attempt to keep this cost in line with market forces, however, continually changing fixed costs and some ingredients mean they may change from time to time.
We will require a 25% deposit at the time of booking to secure the date you have requested
The remaining balance must be paid no later than 10 days before your event.
This is usually done via direct bank transfer/ online banking; all details required for this are shown at the bottom of your confirmation.
Tips/gratuities are not included in the cost of La Petite Bouchée Personal Chef services and are left to your discretion; if you would like to show your appreciation of your Chef and FOH staff then please feel free to do so to them directly.
CHANGING NUMBER OF GUESTS
On booking, we will ask how many people will be attending the dinner party.
If you would like to reduce the number of guests attending your event, please notify us at least 3 days in advance. We regret that we are unable to offer any refund any later than this.
If you would like to increase the number of guests attending your event, as long as you notify us more than 7 days in advance of your event, we will arrange for enough ingredients to cover this. There will be an additional charge per person (per head cost of the menu ) and which must be paid in full at least 5 days in advance of the event.
CANCELLATIONS/ CHANGE OF DATE/LOCATION
Once you have booked a date with us, if you need to re-schedule or cancel, we will always do our best to help. If you confirm your cancellation at least 28 days before the date booked, you will receive a full refund, minus a 10% of the invoiced amount for our administration charge.
If you request a change of date or location at least 14 days before the date you originally booked, we will endeavour to meet your new requirements, subject to the availability of the chef and location. This may affect your mileage charges.
We regret that we cannot offer any refund if you cancel less than 14 days in advance of the booked appointment. In some instances, we may be able to change the date (as long as the date, time, menu and number of people remain the same), subject to the availability of the chef, but this is not guaranteed. You may wish to consider taking out suitable insurance to cover cancellations beyond your control.
Very rarely there may be a delay in the arrival of your chef, or we may need to cancel your booking for reasons beyond our control, such as adverse weather conditions, sudden illness, unavailability or breakdown of transport or equipment.
We will do our best to notify you as soon as possible and arrange an alternative chef, however, in the event that we must cancel, we will offer an alternative date. Should this not be possible, you will receive a full refund. We regret that, in these circumstances, we are unable to reimburse travel, accommodation or any other expense that you or your guests may incur in relation to the cancelled booking.
Please choose your menu carefully and ensure you have read, asked any relevant questions regarding taste, texture or ingredients and understood the description of the dishes carefully. Please allow for any Intolerances, allergies. We will continue to check back with you.
While we make every effort to describe all dishes accurately not every single ingredient can be listed. You can request full description of proposed ingredients in each dish prior to ordering, please do so by email. We welcome you doing this especially in relation to ordering for guests with allergies or intolerances.
By confirming your Menu Choices you acknowledge that you have read and accepted the description and concluding information concerning the dishes and accept responsibility for choosing the goods ordered.
Whilst La Petite Bouchée makes every effort to prepare food to your personal taste, we cannot be held responsible of any goods that are not to you or your guests liking and such goods cannot be swapped or costs refunded on the night of your event.
La Petite Bouchée makes no warranties to the accuracy of taste and cannot be held responsible for flavour of fresh ingredients or any subsequent cooked food.
By confirming your menu choices you acknowledge and accept that your food is made specifically for you from fresh, locally sourced ingredients and other ingredients needed to create dishes. Food cannot be returned, swapped for alternative dishes or costs refunded.
La Petite Bouchée cannot be held responsible if any ingredients are unavailable due to circumstances beyond our control. Equally, if you do not supply menu choices on time we cannot guarantee ingredients will be available.
If an ingredient is unavailable We reserve the right to substitute to a comparable and suitable ingredient. We will consult with you and make sure you have the opportunity to change the dish in time for the event.
Unless specified, A bar is not included. You will be responsible for ensuring drinks are served at the correct temperature, you will be responsible for pouring drinks and washing up glasses. We can source drinks for you using our wine merchant Moor Wine. Please contact us to discuss this prior to your booking. If you would like our FOH team to open and pour drinks there would be an additional cost. Please see additional costs section.
We hold full Public liability insurance for your event.
The copyright of any work commissioned by the customer shall be retained by La Petite Bouchée. This includes social media, menus and recipes. The customer shall not without express permission of the La Petite Bouchée use or reproduce any media associated with the event.
Before the teams arrival the kitchen should be clean and tidy with clear work surfaces. You should also leave two shelves free in the fridge for any ingredients that need to remain chilled.
On arrival, you must show the chef how any kitchen equipment works, including turning on any electrical appliances/ovens/microwaves. You should show the chef where pots, pans, electrical equipment, crockery, cutlery and glassware (if necessary) are. The Chef and team usually arrive with ample knives, kitchen utensils etc, however, there maybe times when additional equipment is needed.
We will not tolerate drunken, violent or threatening behaviour. This also includes verbal or passive aggressive abuse to any of our team. In the unlikely event of this happening we will leave the venue immediately and no refund will be issued.
If you choose an outdoor location for your dinner party, there must be appropriate cooking facilities available. Please also ensure that you have a suitable indoor venue available in the case of poor weather. We regret we are unable to reschedule or refund any events cancelled at the last minute due to adverse weather.
KITCHEN EQUIPMENT REQUIREMENTS
You must have at least a minimum level of equipment in your kitchen. We will check what equipment you have on booking and discuss any potential issues arising.
ADDITIONAL TERMS & CONDITIONS
By booking an event with La Petite Bouchée you are agreeing to our Terms and Conditions. We reserve the right to amend these Terms and Conditions from time to time without notice.
La Petite Bouchée reserves the right to refuse service to anyone without notice. We also reserve the right to add, delete or change fees or charges at any time upon notice as provided in this Contract.
These Terms and Conditions are governed in accordance with the laws of England and any disputes will be decided only by the English courts.
In the unlikely event of complaints arising for your event, we would request that they are either dealt with on the night or put in writing to us within 48 hours of the end of your event
Additional FOH Staff £12.00 per hour
Additional Chef £15.00 per hour
Crockery and Cutlery - £ dependant on size of event
Glassware - £dependant on size of event